Manfaat ACC Call Center, Not only for complaints
The benefits of the ACC call centre will be obtained from its users. Problems collaborating with lending or leasing institutions often occur and if they are not resolved immediately, there will be misunderstandings. Well, that misunderstanding can eventually become another problem for you.
Of course, you don’t want the problems faced with making a heavy equipment financing loan with ACC not being addressed immediately? To overcome different types of problems or obstacles, there are a variety of ways they can be used. One is by contacting the ACC call centre .
There are many advantages to the ACC call centre that you will get and the most obvious is that it helps solve problems during the funding process. There are several problems that ACC service users often face such as requests for credit relief to extend the loan tenor to make it lighter in installments.
To contact the call center, it can be done easily. As ACC provides its own number where it can be contacted by its clients or users. You can make a complaint immediately at the relevant number and submit the complaint or complaints properly and in detail.
In this way, the party of this lease can provide you with the best solution. Please remember to provide some important documents that are needed. Before you know how to connect and what the benefits of an ACC call center are, you also have to know the company’s fleet history, go ahead see the explanation below.
ACC Company Overview History
As mentioned earlier, you will indeed get a lot of benefits from the ACC call center. ACC or Astra Credit Companies is a car and heavy equipment financing organisation. The finance company turns out to have a strong reputation from the wider community and has over 9,000 partner vendors.
Based on the regulation by the OJK (financial services authority) no.29 / POJK.05 / 2014, the company maintains business needs in the areas of investment financing, multipurpose and operating leases, good working capital. using conventional and sharia-based plans. They both have their own advantages.
The predecessor of the ACC came from PT Astra Sedaya Finance which was established on July 15, 1982 under the name PT Raharja Sedaya . The organisation is useful for supporting Astra group’s automotive business . Only in 1990, PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.
The benefits of the ACC call center provided by this company include the purchase of new and used cars, especially for vehicles produced by Astra such as Toyota Isuzu, Daihatsu, Peugeot to BMW. In accordance with its initial formation, the company is operating to support the financing process of more than 1600 car dealers in Indonesia.
Some of the companies where they work as ACC associations include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance . Until now, this company continues to develop a range of services and facilities offered. In addition, they also continue to maintain the reputation they have.
Cwblhau ACC yang Call Center Gwybodaeth
The existence of call center services from ACC is indeed a means for customers and companies to get information more easily and practically. In addition, there are many benefits from ACC call centers that will be obtained by users. Especially to overcome different types of problems and complaints while working together.
For those of you who want to contact part of the company’s call center , you can call the number 021-766-9000 directly for customers in the Jakarta area. In the meantime, if you are outside Jakarta, you can contact 1500-599 directly. This number can be reached using all telecommunications operators.
In the meantime, for customers who want to contact head office directly, they can call the number directly (021) 7885-9000. Where the head office of the ACC is located at Jl.TB Simatupang No.90. When submitting these complaints and suggestions, it should be made clear and detailed so that the company can understand it further.
Customers can wait approximately 20 days for a response or reply. The period is calculated from the complete document received. If it turns out that the submission of complaints does not receive a response, then the only way to go can be taken by contacting the OJK via the 1500655 number. This is the best way to send complaints.
Benefits of the ACC Call Centre
Already know not how to file a complaint through an ACC company. Well, it turns out there are many advantages of ACC call centers that must be identified. For more details, see the review below
- Make complaints quickly
As mentioned earlier, the existence of the call centre is indeed the most appropriate place to make complaints such as problems during the credit process. With this quick reporting method , your problem can be solved quickly. You can use one of the above numbers directly.
- Get information related to the product you have
Another advantage of ACC call centers is that you can get information related to the products owned by the company in question. Astra’s own Credit Companies has several products such as car financing to heavy theft.
- As a means of giving advice
The existence of a call centre can also be the best place to give advice to the company. It is undeniable that if the services of a leasing company are sometimes not satisfactory, you can advise them immediately so that they can work more optimally .
- To contact the company
The advantage of the ACC call center existence is to connect customers with this ACC company . Not only that, their existence is also very important because they can handle different kinds of customer problems.
Benefits of buying a vehicle with ACC
There are various advantages possessed by purchasing a vehicle with ACC as follows:
- Getting the best service to its customers
The use of this leasing organization by ACC will also provide a myriad of benefits to its users. Such as the existence of the best service that has used the concept of operational excellence to maintain customer satisfaction.
- It has a wide range of full product features
Astra Credit Companies also have a variety of product features that are quite complete. In addition, he has collaborated with a number of car dealers in Indonesia. The requirements for applying for credit can also be made very easy.
- Affordable access for customers
Finally, you will also get service in the form of customer access with very easy reach. There are many options to stay connected such as through call centres or social media.
Indeed, collaboration with funding institutions is not spared from different kinds of problems. To overcome this, customer service can be the best solution. There are many benefits from ACC call centers that you can get.