Manfaat ACC Call Center, Not only for complaints : TypesTrucks

Manfaat ACC Call Center, Not only for complaints

The benefits of the ACC call  centre will  be obtained from its users.   Problems collaborating with lending or leasing institutions often occur  and if they are not resolved immediately, there will be misunderstandings. Well, that misunderstanding  can eventually  become  another problem for you.

Of course, you don’t  want the problems  faced with making a heavy equipment financing loan with ACC not being addressed immediately?   To overcome  different types  of  problems or obstacles, there are a variety of  ways they can be used. One is by contacting the ACC call  centre  .

There are many advantages to  the  ACC call centre  that  you will get and the most  obvious is  that  it  helps solve problems during the  funding  process.    There are several problems that ACC  service users often face  such as requests for credit relief to  extend the loan tenor   to  make  it lighter in installments.

To contact the call center, it can be done easily.   As ACC provides its   own number where  it  can be contacted by its clients or users.   You can make a complaint  immediately at  the  relevant  number and submit the complaint or complaints properly and in detail.

In this way, the  party of this lease can   provide you with the best solution.   Please remember to provide some important documents that are needed.   Before  you know  how to  connect and what  the  benefits of an ACC call center are,   you also have to   know  the  company’s fleet history, go ahead see the  explanation below.

 ACC Company Overview History

As mentioned  earlier, you will indeed get a lot of benefits from the ACC call center.    ACC or Astra Credit Companies is a car and heavy equipment financing organisation. The  finance  company  turns out to have a strong reputation from the wider community and has over 9,000 partner vendors.

Based on the  regulation by the OJK (financial services authority) no.29 / POJK.05 / 2014, the company maintains business needs in the  areas of investment financing, multipurpose and operating leases,  good working  capital.    using  conventional and sharia-based plans.   They both  have  their  own advantages.

The predecessor of the  ACC came  from  PT  Astra  Sedaya  Finance which was established  on  July 15,  1982 under the name PT Raharja  Sedaya  . The organisation is useful for supporting Astra group’s automotive business  .   Only in 1990,  PT Rajardja Sedaya  changed its name to  PT  astra  Sedaya  Finance.

The benefits of the ACC call center  provided  by  this company  include the purchase of new and used cars,  especially for vehicles produced by Astra such as Toyota Isuzu, Daihatsu, Peugeot to BMW.     In accordance with its initial formation, the company is operating to support the  financing  process  of more than 1600  car  dealers in Indonesia.

Some of the companies where they work as ACC associations include Astra  Sedaya Finance, PT Swadharma Bhakti Sedaya  Finance, PT  astra Auto Finance,  PT Staco Estika Sedaya Finance  and  PT  Pratama  Sedaya  Finance  .   Until now,   this company continues to develop a range of services and facilities offered.   In addition,   they also continue to maintain the reputation they have.

Cwblhau ACC yang Call Center Gwybodaeth

The existence of call center services from ACC is indeed  a means for customers and companies to get information more   easily and practically.     In addition, there are many  benefits from  ACC call centers  that will be  obtained by users.   Especially to  overcome different types of problems and complaints while working together.

For those of you who want to contact part of the company’s call center , you can call the number 021-766-9000   directly for customers in the Jakarta area.   In the meantime,  if you are outside Jakarta, you can contact 1500-599 directly.   This  number can be reached  using all telecommunications operators.

In the meantime, for customers who want to contact head office directly, they can call the number  directly (021) 7885-9000. Where the head office of the  ACC  is  located  at Jl.TB Simatupang No.90.   When submitting these complaints and  suggestions, it should be  made  clear and detailed so that the company can understand it  further.

Customers can wait approximately 20 days for a response or reply.  The period is calculated from the complete  document  received. If it turns out that the  submission  of  complaints does not  receive a response, then the only  way to  go can be  taken by contacting the  OJK via the 1500655 number.    This is the best way to send complaints.

 Benefits of the ACC Call Centre

Already know not how to file a complaint through an ACC company. Well,  it turns out  there are many  advantages of ACC call centers  that must be identified.   For more details, see the  review below

  1. Make  complaints quickly

As  mentioned earlier,  the  existence  of the call centre is indeed the most appropriate place to make complaints such as problems during the credit process.   With this quick reporting method  ,  your problem can be solved quickly.   You can use one of the above numbers directly.

  1. Get information related to the product you have

Another advantage of ACC call centers  is that you can get information related to the products owned by the  company in question. Astra’s own Credit Companies has several products such as car financing to heavy theft.

  1. As a means of giving advice

The existence of a  call centre can also be the  best place to   give advice to the company.   It is undeniable that if  the services of a leasing company are  sometimes not satisfactory, you can advise   them immediately   so that they can work more optimally .

  1. To contact the company

The advantage of the ACC call center existence  is to connect customers with this  ACC company  .   Not only that,   their existence is also very  important  because  they can handle different kinds of customer problems.

Benefits of buying  a vehicle with ACC

There are   various advantages possessed by purchasing a vehicle with ACC as follows:

  1. Getting the best service to its customers

The use of this leasing  organization by ACC will  also provide a myriad of benefits to its users.  Such as the  existence  of the  best service that has used the concept of operational excellence to maintain customer satisfaction.

  1. It has a wide range of full product features

Astra Credit Companies also have a variety of product features that are quite complete.   In addition, he has collaborated with a number of car dealers in Indonesia.  The requirements for applying for credit  can also be made  very easy.

  1. Affordable access for customers

Finally, you will also  get  service in the form of customer access with  very  easy reach.   There are many options to stay connected such as through call centres or social media.

Indeed,  collaboration with funding institutions is not  spared from  different kinds of problems.   To overcome this, customer service can be the best solution.   There are  many  benefits from ACC call centers  that you can get.

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